App support
Help with the ElmPark EV app and charging.
If something is not working as expected, our support team can help with app access, charging sessions and charger-related questions.
Before contacting support
Have a few details ready
The right information helps us understand the issue and respond more quickly.
- The email address connected to your ElmPark EV account
- The charger reference and location
- The approximate date and time of the charging session
- Any message shown in the app or on the charger
- A brief description of what happened
Quick checks
- Confirm your phone has an internet connection
- Check that you are using the latest version of the ElmPark EV app
- Close and reopen the app
- Follow any instructions displayed at the charging location
- Do not use equipment that appears damaged or unsafe
Contact app support
Need further help?
Contact the ElmPark EV support team and include the details above wherever possible.
General guidance
This page will grow over time
We will add more app guidance and answers to common questions here as the support library develops.
View driver guidance →