ElmPark EV
Privacy Policy
Legal
Privacy Policy
How ElmPark EV collects, uses, stores and protects personal data when you use our website, contact our team or enquire about EV charging services.
Overview
Your data and your rights
ElmPark EV is committed to handling personal information responsibly and in line with applicable UK data protection law. This page explains what information we may collect, why we collect it, how we use it, and the choices available to you.
We may collect information you provide directly, including your name, email address, telephone number, company details, site information, charger details, and any documents, photos or messages you send through enquiry or support forms. We may also collect limited technical information such as IP address, browser type, device information and website usage data to help us operate, secure and improve our website and services.
We only use personal data where there is a clear business, service or legal reason to do so.
ElmPark EV
Depending on the nature of your enquiry, we may use your information to respond to requests, provide quotations, assess charger migration or maintenance requirements, deliver support, manage customer relationships, send service-related communications, and meet legal or regulatory obligations. Where required, we rely on lawful bases such as contract, legitimate interests, legal obligation or consent.
Details
What we collect and why
The information we collect depends on how you interact with ElmPark EV. We use it to run our website, manage enquiries, support customers and improve our services.
Contact details for enquiries and support
Business and site information for project assessment
Technical and usage data for security and performance
Uploaded files or photos you choose to send us
Use and sharing
How information is used
We use personal data to answer enquiries, provide requested information, assess compatibility and service needs, onboard customers, arrange maintenance, and deliver ongoing account or operational support.
We may share information with trusted service providers who help us operate our website, communications, support systems or business processes. We may also disclose information where required to comply with law, enforce our rights, or protect our business, customers or users.
We do not sell personal information. We keep data only for as long as reasonably necessary for the purpose it was collected, including to meet legal, accounting, reporting and operational requirements. We take reasonable technical and organisational measures to help protect information against unauthorised access, loss, misuse or disclosure.